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Agents (voice, chat, email)

Voice Agent

A voice agent for inbound and outbound calls, 24/7 – information lines, reminders, orders and bookings, verification and handover to a human operator.

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What it does

AutoSnaply Voice Agent answers and makes calls for you. It handles information lines, reminders, orders and reservations, verifies the caller within the call, and hands over to a human with the full context of the call.

Voice assistants are a dedicated AutoSnaply product line: always on, working 24/7 and handling many calls in parallel. The same technology also trains your operators through call simulation.

Key capabilities

For whom

  • Contact centres and service centres
  • Finance and banking
  • Public sector
  • Retail, e-commerce and logistics (order status)
  • HR and recruitment
  • Manufacturing and energy: voice assistant for field workers

Examples & use cases

  • Customer Care Automation
    Multi-agent omnichannel customer support with thousands of parallel voice channels.
  • Order status line
    Customers check where their order is without waiting for an operator.
  • Recruitment assistant
    Answers candidates’ questions and qualifies them.
  • Field-worker assistant
    Hands-free access to knowledge for workers in the field.

Proof from practice

up to 80%

of routine customer requests automated

3x

higher NPS with customer care automation

2×

more registrations with a recruitment assistant

Interested in Voice Agent?

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Contact us

Office:

+420 777 430 034

+ 381 63 653 583

11070 Belgrade, Serbia

Contact:

support@autosnaply.com autosnaply.com

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