Operator Assistant & Quality Analytics

Agents (voice, chat, email)

Operator Assistant & Quality Analytics

Helps operators in real time – and analyses 100% of contact-centre communication for quality and compliance.

What it does

AutoSnaply Operator Assistant sits next to your operators during every conversation. It looks up information, suggests answers and the next step (next-best-action / next-best-offer), and summarises each conversation – shortening average handle time and onboarding.

Quality analytics evaluates 100% of contact-centre communication: it checks mandatory phrasing, raises alerts and scores operators.

Key capabilities

Finds information and suggests answersWhile the conversation is happening.
Next-best-action / next-best-offerPrompts during the conversation.
Summarises each conversationNo manual wrap-up notes.
Cuts average handle time (AHT)And speeds up onboarding of new agents.
Compliance / KPI evaluationAnalytics of 100% of conversations, mandatory-phrase checks, alerts and operator scoring.

For whom

Contact centres
Companies with a call centre facing overload, expensive operators, long AHT and inconsistent quality

Examples & use cases

Contact-centre co-pilot
Operators get answers and next steps in real time.
Compliance / KPI Evaluation
Mandatory phrasing checks and operator scoring across all calls.
Faster onboarding
New agents become productive sooner.

Proof from practice

100%

of conversations analysed, not samples

Interested in Operator Assistant & Quality Analytics?

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Contact us

Let’s talk business

Book your free AI assessment.
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Contact us

Office:

+420 777 430 034

+ 381 63 653 583

11070 Belgrade, Serbia

Contact:

support@autosnaply.com autosnaply.com

Knowledge & documents

Agents (voice, chat, email)

Process automation

Speech & media

Advisory & enablement

Agents (voice, chat, email)