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Knowledge & documents

Knowledge Assistant & Internal Helpdesk

An agentic platform and “virtual secretary” that answers questions over your internal documents, databases and knowledge bases – with a link to the source and daily updates.

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What it does

AutoSnaply Knowledge Assistant gives your people one place for company knowledge: HR, IT, occupational health & safety, procedures and policies, all answered from a single assistant.

Every answer links to the document it came from, the content is updated daily, and analytics show where your documentation has gaps. Answers respect role and access rights, so each employee sees only what they are allowed to see.

Key capabilities

For whom

  • Medium-sized and large companies with internal policies and knowledge
  • Mid-sized companies that “can’t find anything” in policies, procedures, contracts and technical documentation
  • Banks: IT helpdesk, self-service and documents
  • HR teams answering the same questions again and again

Examples & use cases

  • Internal Assistant & Helpdesk
    A single place for company knowledge (HR, IT, occupational health & safety, procedures) with answers based on role and access rights.
  • FAQ Assistant
    Self-service over the existing knowledge base (FAQ, SharePoint, wiki…), multilingual.
  • Less time lost searching
    People stop wasting time searching, and senior staff stop answering the same questions.

Proof from practice

On-prem

knowledge assistant for a large construction company

87%

correct automatic suggestions in IT helpdesk at a large retail bank

Interested in Knowledge Assistant & Internal Helpdesk?

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