Chat Agent & Conversational AI

Agents (voice, chat, email)

Chat Agent & Conversational AI

A chat agent on your website, in apps and messaging – answers FAQs from your knowledge base, guides users through processes and hands over to an operator with the full context.

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What it does

AutoSnaply Chat Agent answers frequent questions from your knowledge base, guides users through processes, collects the data you need, and hands over to a human operator together with the context of the chat.

Behind it is our conversational AI practice: we design, build and maintain text and voice assistants, including integration with IBM Watson Assistant and legacy systems. Your team can manage assistants in a no-code AI Portal, and assistants can be given a face with a 3D avatar.

Key capabilities

FAQ and answersFrom your knowledge base.
Guides users through processesAnd collects the data you need.
Handover to an operatorWith the full context of the chat.
Design, build and maintenanceOf text and voice assistants, incl. IBM Watson Assistant and legacy-system integration.
AI PortalA no-code control panel to manage assistants, track KPIs and conversations, edit content and create outbound campaigns.
3D AvatarA visual avatar with voice and dialogue for web and mobile apps, a reception kiosk or onboarding.

For whom

Customer support, sales and internal helpdesk
Enterprises automating customer support
Teams that run their own assistants
Public services, reception desks and education (3D Avatar)

Examples & use cases

Customer Care Automation
Multi-agent omnichannel customer support that handles up to 80% of routine requests.
FAQ Assistant
Multilingual self-service over your existing knowledge base.
HR / recruitment
Answers the same candidate questions, with outbound screening.
Sensitive conversations
Avatar, voice and guided dialogue for sensitive communication and wellbeing (a mental-health project).

Proof from practice

up to 80%

of routine customer requests automated

3x

higher NPS with customer care automation

Interested in Chat Agent & Conversational AI?

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Contact us

Let’s talk business

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Contact us

Office:

+420 777 430 034

+ 381 63 653 583

11070 Belgrade, Serbia

Contact:

support@autosnaply.com autosnaply.com

Knowledge & documents

Agents (voice, chat, email)

Process automation

Speech & media

Advisory & enablement

Agents (voice, chat, email)